Consumer Rights
Your legal rights as a consumer are independent of, and in addition to, any limited warranty NCCWholesale provides. This page explains what those rights are and how to exercise them.
On all core computer components — CPUs, GPUs, memory, storage, motherboards, and power supplies.
Important: Nothing in NCCWholesale’s limited warranty limits or excludes your statutory consumer rights under applicable federal or state law. The warranty is provided in addition to — not instead of — those rights. If there is any conflict, your statutory rights take precedence.
Your Statutory Rights
Under U.S. federal and state consumer protection laws, you have rights that cannot be waived or overridden by any seller. These rights apply automatically to every product you purchase from NCCWholesale.
- Right to a product that works as described. Goods must be fit for the purpose for which they are sold and conform to any description or sample shown.
- Right to a remedy for defective goods. If a product is faulty or not as described at the time of sale, you are entitled to a repair, replacement, or refund.
- Right to a refund for goods not delivered. If your order is not delivered within the agreed timeframe, you may cancel and receive a full refund.
- Right to truthful advertising. You have the right to accurate and non-misleading product descriptions, specifications, and pricing.
- Right to data privacy. Your personal data will be handled in accordance with applicable privacy law, including rights of access, correction, and deletion.
- Right against unfair contract terms. No term in our agreements may unfairly limit rights that you are entitled to by law.
Magnuson-Moss Warranty Act
Under this federal law, NCCWholesale’s written warranty must not diminish your implied warranty rights. Our 1-year warranty is in addition to implied warranties of merchantability and fitness for a particular purpose.
Learn more about the Magnuson-Moss ActState-Specific Rights
Many states provide additional consumer protections beyond federal law. Some states do not allow limitations on implied warranties at all. Your rights may be broader depending on your state of residence.
Find your state’s consumer protection officeOur 1-Year Limited Warranty
NCCWholesale warrants that all new core computer components are free from defects in materials and workmanship for a period of one (1) year from the date of original purchase by the end-user.
This warranty covers:
- CPUs & Processors — manufacturing defects, pin damage from our handling, and dead-on-arrival units.
- Graphics Cards (GPUs) — defective VRAM, display output failures, and fan/cooling defects attributable to manufacturing.
- Memory (RAM) — failed modules, incorrect capacity, and timing specification deviations.
- Storage Drives (SSD / HDD) — premature failure under normal use within the warranty period.
- Motherboards — failed chipsets, damaged PCIe slots from manufacturing, and DOA units.
- Power Supplies — output voltage irregularities and fan failures under normal load.
What’s Not Covered
The warranty does not cover damage caused by:
Accidents, misuse, or improper installation · Unauthorized modifications or overclocking · Power surges or environmental damage · Normal wear and tear · Cosmetic damage that does not affect function
Your Remedies
When a product is defective, not as described, or fails to perform as expected, you are entitled to one or more of the following remedies. NCCWholesale will work with you to determine the most appropriate resolution.
- Repair. We will arrange for the defective product to be repaired at no cost to you within a reasonable timeframe.
- Replacement. If repair is not feasible or takes too long, we will replace the product with an identical or equivalent model.
- Full Refund. If neither repair nor replacement is possible, or if the defect is significant, you are entitled to a full refund of the purchase price.
- Partial Refund. In cases of minor defects that do not warrant a full return, we may offer a partial refund reflecting the reduced value of the product.
- Consequential Damages (where applicable). Certain state laws may entitle you to compensation for losses caused by a defective product beyond the product’s value.
You do not need to accept a remedy that is unreasonable, disproportionately inconvenient, or significantly delayed.
View our returns and refunds policyTimeframes
Repair — typically completed within 10–15 business days once the item is received.
Replacement — dispatched within 3–5 business days of authorisation.
Refund — processed within 5–7 business days after we receive the returned item.
Dispute Resolution
If we are unable to resolve your complaint directly, you may escalate the matter to your state’s Attorney General consumer protection division or the FTC at reportfraud.ftc.gov.
File a complaint with the FTCHow to Make a Claim
Making a warranty or statutory rights claim with NCCWholesale is straightforward. Follow the steps below to initiate your claim. You will need your order number and a description or photograph of the issue.
- Contact our support team via email, phone, or live chat. Provide your order number and a description of the defect or issue.
- Receive a Return Merchandise Authorization (RMA) number. Do not return items without an RMA — unidentified returns cannot be processed.
- Ship the item to our returns centre using the prepaid label we provide. Securely package the component to prevent transit damage.
- Inspection and assessment — our technical team will evaluate the item within 5 business days of receipt and confirm the remedy.
- Remedy fulfilled — repair, replacement, or refund will be completed within the stated timeframes after assessment.
Proof of Purchase
Keep your order confirmation email or receipt. This is your proof of purchase and will be required to process any claim. All NCCWholesale orders are stored in your account history for up to 7 years.
View your order historyNo Cost to You
Return shipping for valid warranty and statutory rights claims is covered by NCCWholesale. You will receive a prepaid shipping label once your RMA is approved.
Contact Us
If you have questions about your consumer rights or need assistance with a claim, our customer support team is here to help. We are committed to resolving issues fairly and promptly.
Call us: 1-539-218-6844
This page was last reviewed and updated: January 2026. NCCWholesale reserves the right to update this information in accordance with changes in applicable law.
Support Hours
Monday – Friday: 8:00 AM – 8:00 PM CT
Saturday: 9:00 AM – 5:00 PM CT
Sunday: Closed
Response times may vary during peak periods. Priority handling is available for time-sensitive warranty claims.